COVID-19 Protocols
- Are masks required?
- When can I get tested for the festival?
- What is the vaccination cutoff?
- Can my child attend the festival without a negative Covid-19 test or proof of vaccine?
- I haven't been feeling well or may have been exposed to COVID-19. Should I attend?
- What if I'm not vaccinated?
General FAQs
- I bought tickets for the 2020 festival and transferred them to the 2021 festival, do I need to do anything else to attend the 2021 festival?
- Are outlets the only charging available? Where else can I charge my phone?
- What types of food will you have?
- What time does off-site parking open?
- Will there be a place for mothers to nurse or change diapers?
- Will there be any on-site lockers or storage?
Directions & Parking
- Can I park my RV/camper on-site?
- I’m a VIP ticket holder, where do I park?
- Do you have rideshare pickup & drop-off?
- Do you have shuttles?
- I need directions on how to get to the festival
- Can I park in downtown Franklin?
Tickets and Wristbands
- How do I cancel my order or get a refund?
- What is the difference between Tier 1, Tier 2 and Tier 3?
- I ordered a parking pass, where do I pick that up?
- When will my wristbands be shipped to me?
- When and where will the box office be open on site?
- What type of ID is accepted for Will Call?
On-Site Rules & Policies
- Am I allowed to bring a water bottle?
- Smoking Policy
- Alcohol policy
- Additional rules
- Entry & re-entry policy
- What’s NOT allowed at the festival?
Accessibility & Medical
- Service Animals
- Medication
- Viewing Areas for Patrons with Disabilities
- Recharging Chairs and Scooters
- Access Center
- Access Lanes