General FAQs

• What is Pilgrimage?
• Where is the Park at Harlinsdale Farm?
• How do I know who is playing and when?
• Is there camping on-site?
• Will there be a place for mothers to nurse or change diapers?
• Will there be any on-site lockers or storage?

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Tickets and Wristbands

• Who can help me with a ticketing question?
• What is the difference between Tier 1, Tier 2 and Tier 3?
• How do I update my shipping address?
• How do I cancel my order or get a refund?
• What type of ID is accepted for Will Call?
• Can someone else pick up my passes at Will Call?

Directions & Parking

• I need directions on how to get to the festival
• Can I park my RV/camper on-site?

On-Site Rules & Policies

• What’s NOT allowed at the festival?
• What’s allowed at the festival?
• Smoking Policy
• Alcohol policy
• Am I allowed to bring a water bottle?
• Additional rules

Accessibility & Medical

• Viewing Areas for Patrons with Disabilities
• Are there handicap accessible viewing areas?
• How do I submit an ADA Accommodation request?
• Service Animals
• Medication
• Access Lanes

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Press

• How do I request a media pass?

Sponsorships

• How do I become a Sponsor?

Vendors

• How do I become a food vendor at Pilgrimage?
• How do I become a craft vendor at Pilgrimage?

Volunteers

• How do I Volunteer at Pilgrimage?

COVID-19 Protocols

• I haven't been feeling well or may have been exposed to COVID-19. Should I attend?