General FAQs
- What time does off-site parking open?
- Will there be a place for mothers to nurse or change diapers?
- Will there be any on-site lockers or storage?
- Will you have an ATM on-site?
- Can I bring my pet?
- Can I bring kids?
Tickets and Wristbands
- How do I cancel my order or get a refund?
- What is the difference between Tier 1, Tier 2 and Tier 3?
- I ordered a parking pass, where do I pick that up?
- What type of ID is accepted for Will Call?
- Can someone else pick up my passes at Will Call?
- I bought a VIP Pass, and I have a child who is 5 years old. Can my child accompany me into VIP?
Directions & Parking
On-Site Rules & Policies
- Am I allowed to bring a water bottle?
- Smoking Policy
- Alcohol policy
- Additional rules
- Entry & re-entry policy
- What’s NOT allowed at the festival?
Accessibility & Medical
- Service Animals
- Medication
- Viewing Areas for Patrons with Disabilities
- Recharging Chairs and Scooters
- Access Center
- Access Lanes